Working Paper Summary 00-05
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Pathways Working Paper 00-05 Krout, J. A., Holmes, H., & Oggins, J. (2000, March). Patterns of Service Use in a Continuing Care Retirement Community. (Previously #4).
John A. Krout, Ithaca College
Heidi Holmes, Ithaca College
Jean Oggins
Objectives
Study the patterns of service use at a new continuing care retirement community (CCRC).
Key findings
- The most frequently used services are those of convenience: pharmacy, bank, and insurance billing.
- Residents are more likely to use a service if their spouse also uses the service.
- Preventive health services like the wellness center and fitness room are used mainly by residents in poorer health.
Implications
- Organizations currently planning and managing new CCRC's may want to inquire with prospective residents as to which companies-such as banks-- they prefer to do business with and negotiate contracts with recommended providers.
- Relationships with spouses (for those who are married) and possibly friends/neighbors (for those who are single) may facilitate and/or impede the use of certain services.
- One would expect that use of the wellness center and fitness rooms at a CCRC would be utilized by those wanting to prevent illness and maintain independent living activities. Managers should take note that in this particular facility, these services were used not by those wanting to prevent illness, but rather by those who were in poorer health and may be attempting to regain their independent living skills.
Ithaca College
Center for Health Sciences
Ithaca, NY 14850
Phone: (607) 274-1965
Fax: (607) 274-1968
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